RETURNS & EXCHANGES

RETURN WINDOW

You have 7 days from receiving your order to contact us in case of an issue. After this period, we will unfortunately not be able to accept returns.

RETURN CONDITIONS

To be accepted, a returned item must meet the following conditions:

• –Item unused, in its original condition
• –Original packaging intact
• –Tags and accessories present
• –Accompanied by the order slip or invoice

PROCESS

To initiate a return or exchange, contact us by phone at +216 28 254 308 or visit us directly at 07 Rue des Muriers, Tunis 1009. We will guide you through the steps.

NON-RETURNABLE ITEMS

The following items cannot be returned:

• –Personalised or custom-made items
• –Items on sale or discount
• –Items whose packaging has been opened (hygiene)